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The use case for AI in utilities.

This page lists the office work in a UK utility business that Claude can take on, by function and by the kind of business, starting with quoting and winning work. It is written for the owners, managing directors and operations directors of utility contractors, connections providers, business water retailers and fibre altnets. The digging, the designs, the pricing and the decisions stay with your people. Claude takes the reading, drafting, checking and chasing around them, and helps you build internal tools you would otherwise buy.

[WHERE THE TIME GOES]

Where the time goes

A utility contractor wins framework work from water companies and network operators, then lives by its permits, job packs and monthly applications for payment. A connections provider quotes housebuilders for several utilities at once and carries every design, plot and adoption form to energisation. A business water retailer prices for brokers and customers and answers to the market codes for every read and every bill. A fibre altnet wins contracts and landlords, builds past homes and then has to turn them into customers. Pick the one closest to yours and the rest of the page follows it.

These are the tasks that come round every week in a utility contractor's office, grouped by the kind of work they are.

01

Winning the work

5 tasksClose
  • Tender documents to read and summarise
  • Quality answers to the word count
  • Call-offs priced against the rates
  • Subcontractor quotes to compare
  • Supplier database profiles to renew
02

Keeping every job legal

5 tasksClose
  • Permit applications keyed from the job
  • Start and stop notices within two hours
  • Durations about to overrun
  • Defect notices with a ten day reply
  • Fines to log and challenge
03

Getting gangs out

5 tasksClose
  • Job packs and plant enquiry replies
  • Test results copied into certificates
  • Out-of-hours calls to sort each morning
  • Site diaries into daily returns
  • Deliveries checked against orders
04

Getting paid

5 tasksClose
  • Monthly applications for payment
  • Early warnings and compensation events
  • Jobs matched to purchase orders
  • Supplier invoices to check
  • The client's monthly KPI report

These are the tasks that come round every week in a connections provider's office, grouped by the kind of work they are.

01

Getting a quote out

5 tasksClose
  • Developer enquiries with gaps
  • Point of connection requests
  • Asset values from each adopter
  • Quotes with a line per utility
  • Re-quotes on new layouts
02

Getting the design approved

5 tasksClose
  • Design submission packs
  • Operator queries and resubmissions
  • Design risk assessments
  • Forms that change every year
  • Housebuilder supplier questionnaires
03

Plot by plot

5 tasksClose
  • Plot programmes that keep moving
  • Plot to postal address lists
  • Meter bookings
  • Self-lay forms at each stage
  • Weekly developer updates
04

Finishing the site

5 tasksClose
  • Completion packs for asset values
  • Adoption agreements
  • As-laid drawings and test certificates
  • Stage invoices
  • Accreditation audit evidence

These are the tasks that come round every week in a business water retailer, grouped by the kind of work they are.

01

Pricing and the broker channel

5 tasksClose
  • Site lists with no supply point IDs
  • Letters of authority to check
  • Quotes against the current bill
  • Public framework competitions
  • Repricing every April
02

Working the market

5 tasksClose
  • Bilateral requests with evidence
  • Rejected requests to resubmit
  • Requests past the wholesaler's deadline
  • Read files to check before upload
  • Long unread meters
03

Getting the bill right

5 tasksClose
  • Pre-billing exceptions
  • Catch-up bills to explain
  • One customer in three systems
  • Settlement against wholesale invoices
  • Query windows that close in a week
04

Customers who need an answer

5 tasksClose
  • Complaint responses
  • Consumer body case files
  • Renewal letters thirty days ahead
  • Account reviews for large customers
  • Welcome packs for multi-site customers

These are the tasks that come round every week in a fibre altnet, grouped by the kind of work they are.

01

Winning sites and contracts

5 tasksClose
  • Developer invitations with 30 days to reply
  • Landlord offers for blocks of flats
  • Gigabit tender answers
  • Business connection quotes
  • Planning decisions to scan
02

Getting consent to build

5 tasksClose
  • Desktop audits of build areas
  • Wayleave letters and chasers
  • Permit applications and notices
  • Daily whereabouts for Openreach
  • Missing duct evidence packs
03

Reporting the build

5 tasksClose
  • The monthly status report
  • Premises passed dates by address
  • Change requests
  • As-builts against the design
  • Build partner valuations
04

Turning homes passed into customers

5 tasksClose
  • Street campaigns as homes go live
  • Coverage files for ISP partners
  • Failed switch orders
  • Orders stuck before install
  • Missed appointments and compensation
[THE POINT]

What a utility contractor does brilliantly, and what sits around it

This is the point of the whole page. The work in the left column is why clients choose you and come back. The work in the right column has grown up around it, and in most utility businesses it takes more of the week than anyone has measured.

What a human does brilliantly
  1. Pricing work from first principles
  2. Reading a site on a visit
  3. Running a gang safely
  1. Negotiating with a highway authority
  2. Getting it right first time
  3. Valuing a change on site
  4. Keeping a framework client happy
  5. Deciding which frameworks to chase
What sits around it
  1. Reading tender documents end to end
  2. Keying jobs into the permit system
  3. Sending start and stop notices
  1. Assembling job packs
  2. Copying test results into certificates
  3. Building applications for payment
  4. Matching jobs to purchase orders
  5. Writing the monthly KPI report

What a connections provider does brilliantly, and what sits around it

This is the point of the whole page. The work in the left column is why clients choose you and come back. The work in the right column has grown up around it, and in most utility businesses it takes more of the week than anyone has measured.

What a human does brilliantly
  1. Designing a network that works
  2. Pricing a housing site to win it
  3. Judging which adopter to use
  1. Working with a network operator
  2. Sequencing a build with the housebuilder
  3. Commissioning safely
  4. Earning the next site
  5. Deciding which sites to quote
What sits around it
  1. Chasing missing site information
  2. Filling in each network's forms
  3. Collecting asset value quotes
  1. Assembling design submissions
  2. Updating plot schedules
  3. Matching plots to postal addresses
  4. Chasing completion paperwork
  5. Preparing audit evidence

What a water retailer does brilliantly, and what sits around it

This is the point of the whole page. The work in the left column is why clients choose you and come back. The work in the right column has grown up around it, and in most utility businesses it takes more of the week than anyone has measured.

What a human does brilliantly
  1. Pricing a multi-site deal
  2. Building relationships with brokers
  3. Knowing the market codes
  1. Arguing a case with a wholesaler
  2. Fixing a complex billing problem
  3. Deciding a complaint fairly
  4. Keeping large customers
  5. Choosing which customers to chase
What sits around it
  1. Matching sites to supply points
  2. Writing bilateral requests
  3. Resubmitting rejected requests
  1. Checking read files
  2. Working long unread meters
  3. Explaining catch-up bills
  4. Reconciling wholesale invoices
  5. Building complaint case files

What a fibre altnet does brilliantly, and what sits around it

This is the point of the whole page. The work in the left column is why clients choose you and come back. The work in the right column has grown up around it, and in most utility businesses it takes more of the week than anyone has measured.

What a human does brilliantly
  1. Choosing where to build next
  2. Winning a landlord round
  3. Running a build programme
  1. Winning an ISP partner
  2. Pricing a gigabit bid
  3. Selling to a street that has gone live
  4. Fixing a fault for a customer
  5. Deciding where to put the money
What sits around it
  1. Desktop audits for wayleaves
  2. Chasing landlords and agents
  3. Entering daily whereabouts
  1. Reporting missing ducts
  2. Building the monthly status report
  3. Recording premises passed dates
  4. Correcting failed switch orders
  5. Checking build partner valuations

The use case for AI is taking away the time that gets spent on the work sitting around the job, and freeing your people up to do the work only a human can do. The work that grows the business, and the work they enjoy the most.

[THE USE CASES]

131 things you could hand over, by function.

The times are our own estimates for a typical task in a UK utility business. Nobody has published measured times for most of this work, so where a source gives a figure we say who published it. Every use case assumes a business plan whose terms keep your content out of model training, and your clients' and customers' data stays subject to your contracts with them. Nothing goes to a client, a network operator, a highway authority or a regulator until a person has checked it. The highlighted use cases either take the most hours or make the biggest difference to the business.

What it gives you

Quotes and pricing

The estimators and the owner, pricing work to win it.

17 use cases
Highest value

Pricing a call-off against the schedule of rates

Reads the work order or mini-competition scope, matches each item to a line in the framework schedule of rates and lists every item the rates do not cover.

Wins workSaves time
ProjectSkillClaude in ExcelSpreadsheetQuoting toolProcurement portal
ProjectSkillClaude in ExcelSpreadsheetQuoting toolProcurement portal
You give itThe scope and drawings, the schedule of rates and your notes from past call-offs.
You get backA priced build-up with each item against its rate code, a separate list of non-schedule items to price from first principles, and the assumptions and exclusions written out. It leaves a rate blank where the schedule is silent rather than guessing one.
You stillPrice the non-schedule items, judge the risk and set the margin. Pricing from first principles is the estimator's skill.
Highest value

Turning a site visit into a written scope of works

Reads the surveyor's notes, voice memo transcript and site photos and writes the scope of works in your format, ready to price.

Saves timeWins work
ProjectSkillPhotosJob management
ProjectSkillPhotosJob management
You give itThe site notes, photos, stills from the walk-round video and your scope template.
You get backA scope with each activity, quantity, access and traffic management need and the plant you will need, plus a list of what the visit did not record, such as depth, surface type or a missing chamber reference.
You stillCheck the scope against what you saw. Reading a site is your skill, and you decide how to do the work.

Lining up supplier and subcontractor quotes

Reads the quotes that come back from suppliers, plant hire and subcontractors in their own formats and puts them on one sheet with the inclusions and exclusions side by side.

Saves timeWins work
ProjectClaude in ExcelSpreadsheetEmail
ProjectClaude in ExcelSpreadsheetEmail
You give itThe quotes as PDFs or emails, and your enquiry schedule.
You get backOne comparison by package with price, validity, lead time and what each quote leaves out, the gaps against your enquiry highlighted, and draft queries back to anyone whose quote is incomplete.
You stillChoose who to use and negotiate. You know which subcontractors turn up.

Giving a rough price for a new enquiry from past jobs

Finds the past jobs most like a new enquiry and gives a price range from what they actually cost, so the office can answer before an estimator is free.

Wins workSaves time
ProjectSkillJob managementSpreadsheet
ProjectSkillJob managementSpreadsheet
You give itThe enquiry, and an export of past jobs with their scope, final cost and price.
You get backA range with the three or four past jobs it is based on, what was different about each, and the questions to ask before anyone gives a firm price. It says plainly when there is nothing similar enough to go on.
You stillDecide whether the range goes to the client, and with what caveats. A firm price needs an estimator.
Highest value

Checking a developer's enquiry is complete before design

Reads the site layout, plot schedule, heating type and load information a developer sends and lists everything missing before your designer starts.

Saves timeWins work
ProjectSkillEmailCRMCAD
ProjectSkillEmailCRMCAD
You give itThe enquiry pack and your checklist for each utility.
You get backA completeness check per utility, the questions to send the developer in one email, and a note of what the network operators need before their clocks start, such as a plot schedule.
You stillDecide whether the site is worth quoting and how hard to chase. Knowing which developers convert is your judgement.
Highest value

Writing the multi-utility quote with a line per utility

Turns the estimator's outline design, take-off and price into the quote the housebuilder reads, with one total and a breakdown for electricity, gas, water and fibre.

Wins workSaves timeYou own it
ProjectSkillClaude in ExcelQuoting toolCADSpreadsheet
ProjectSkillClaude in ExcelQuoting toolCADSpreadsheet
You give itThe outline designs, the costed take-off, the asset values offered and your quote template.
You get backA quote letter with a breakdown per utility, the asset value netted off, inclusions and exclusions, the point of connection dependencies, a programme, a validity date and any mismatch with the take-off.
You stillCheck the design, set the price and decide how much asset value to pass on. Winning the site at a margin is your call.
Highest value

Comparing asset values from independent network operators

Sends the same site details to each adopter you use, then lines up the asset values and conditions that come back so you can pick one per utility.

Wins workSaves time
ProjectClaude in ExcelSpreadsheetEmail
ProjectClaude in ExcelSpreadsheetEmail
You give itThe site details, the plot mix and the adopters' request forms.
You get backRequests in each adopter's format, one comparison of asset value per plot and in total, payment timing and the paperwork each one needs before it pays, and a note of anything an offer leaves out.
You stillChoose the adopter for each utility. The relationship and the payment record matter as much as the headline figure.

Re-quoting when the site layout changes

Compares the new layout or plot schedule with the one you quoted, reprices the changes and writes a covering note explaining what moved.

Wins workKeeps customers
ProjectSkillCADQuoting tool
ProjectSkillCADQuoting tool
You give itThe original quote, the revised layout and plot schedule, and your rates.
You get backA revised quote with every change listed and priced, the effect on asset values, any new point of connection question for the network operator, and a short letter to the developer.
You stillTalk the developer through it. A price that moves needs a conversation, and the letter backs it up.

Following up open quotes and recording why you lost

Keeps the list of quotes out, drafts a follow-up at the interval you set and records the reason when a developer goes elsewhere.

Wins workKeeps customers
Scheduled taskConnectorCRMEmail
Scheduled taskConnectorCRMEmail
You give itYour quote log or a CRM export, and developers' replies.
You get backA weekly list of open quotes by value and age, follow-ups ready to send, and a running record of wins and losses by developer, region, utility and reason.
You stillMake the calls that matter and decide which quotes to drop.
Highest value

Turning a broker's site list into a priced quote

Matches each address on a broker's or customer's site list to its supply point, pulls the consumption history and lists the sites that will not match.

Wins workSaves time
ProjectClaude in ExcelWater market systemSpreadsheetBilling system
ProjectClaude in ExcelWater market systemSpreadsheetBilling system
You give itThe site list, the bills sent with it, the market data you hold and your pricing model.
You get backA clean site list with supply point IDs, meter details and annual consumption by site, the estimate used where reads are missing and why, unmatched sites to query, and the inputs ready for your pricing model.
You stillSet the price. Pricing a multi-site deal against wholesale charges and risk is the skill.

Checking the letter of authority and broker paperwork

Checks the broker's letter of authority and the quote paperwork against the customer protection code before anything is priced or signed.

Saves timeKeeps customers
SkillEmailCRM
SkillEmailCRM
You give itThe letter of authority, the broker's details and the draft contract.
You get backA check that the letter was signed within the last three years and names the right sites, whether commission has been disclosed before the contract as the code requires, and the micro-business points to cover, such as the cooling-off period.
You stillDecide whether to proceed and raise anything doubtful with the broker yourself.
Highest value

A quote that compares line by line with the current bill

Writes the quote so the customer can see each charge against the same charge on their current bill, in plain words.

Wins workKeeps customers
ProjectSkillBilling systemSpreadsheet
ProjectSkillBilling systemSpreadsheet
You give itThe customer's current bills, your price and your quote template.
You get backA quote showing water, wastewater, standing charges and any trade effluent line by line against the current bill, the annual difference, what is included that was not before and the assumptions behind the consumption figure.
You stillCheck the comparison is fair and decide how to present it. The customer's trust depends on it being right.
Highest time

Repricing customers when wholesale charges change

Reads each wholesaler's new charges scheme, compares it with last year's and works out the effect on every tariff and contracted customer you hold.

Saves timeKeeps customers
ProjectClaude in ExcelSpreadsheetBilling system
ProjectClaude in ExcelSpreadsheetBilling system
You give itThe wholesalers' charges schemes, last year's, and your customer and tariff list.
You get backA table of every changed charge by wholesaler, the effect on each customer group, the customers whose contracts allow a pass-through, and draft letters explaining the change to customers and brokers.
You stillDecide your own prices and how to handle each large customer. The pricing decision stays with you.
Highest value

Answering a developer's invitation to offer

Reads a housebuilder's request for a gigabit offer and drafts your response with the plot schedule, ducting specification and terms, inside the 30 days the rules allow.

Wins workSaves time
ProjectSkillCADEmailGIS
ProjectSkillCADEmailGIS
You give itThe request, the site plan and plot list, your standard offer and ducting specification.
You get backA draft offer with plot numbers, the ducting and chamber specification, what you provide and what the developer must, timings against their build programme, and the date the 30 day window closes.
You stillDecide whether to bid and on what terms. Competing with a free offer on larger sites needs your commercial judgement.
Highest value

Writing the landlord offer for a block of flats

Writes the offer to a landlord or managing agent for wiring a block, with the route, the works, the notice to residents and what you put right afterwards.

Wins workSaves time
ProjectSkillPhotosE-signature
ProjectSkillPhotosE-signature
You give itThe building survey, route photos, your standard wayleave terms and any notes from the first call.
You get backAn offer pack with a plain description of the works, the route from the street to the comms room and into each flat with photos, the notice residents will get, the making-good commitment and the wayleave to sign.
You stillHave the conversation with the landlord. Their doubts are answered in person, and the pack backs you up.

Quoting a business connection on the network

Checks whether a business address is passed or near the network, and drafts the quote with the build needed, the lead time and the contract terms.

Wins workSaves time
ProjectSkillNetwork inventoryCRM
ProjectSkillNetwork inventoryCRM
You give itThe enquiry, your coverage data, your price list and lead time rules.
You get backA quote with the connection type, whether extra build is needed and roughly how much, the lead time and its assumptions, and a note of anything that needs a survey before the price can be firm.
You stillDecide the price on anything outside the list and whether extra build is worth it.

Finding new housing sites before the invitation arrives

Reads the week's planning decisions in your areas and lists the housing sites near your network, with the developer and the likely start.

Wins work
Scheduled taskClaude in ChromePlanning portalGIS
Scheduled taskClaude in ChromePlanning portalGIS
You give itPlanning portal searches or exports for your areas, and your network coverage.
You get backA weekly list of new residential consents with size, developer, distance from your network and a suggested first contact, so you are in the conversation before any invitations go out.
You stillDecide which sites to pursue and make the contact.

Tenders and pre-qualification

The owner or a bid manager, answering tenders to a deadline.

10 use cases
Highest value

Reading a framework tender and deciding whether to bid

Reads the notice, the questionnaire and the tender documents and pulls out every deadline, weighting, pass mark and mandatory document into a one-page summary.

Wins workSaves time
ProjectSkillProcurement portalFile storage
ProjectSkillProcurement portalFile storage
You give itThe notice, the selection questionnaire, the invitation to tender and the contract.
You get backA bid summary with each stage and its deadline, the quality and price split and the sub-weightings, the pass or fail gates and quality thresholds, every required document, the portal to use, and the risks in the contract terms worth raising.
You stillMake the bid or no-bid decision. Whether a framework suits your business and your margin is your call.
Highest value

Drafting quality answers from your evidence

Drafts each quality answer to the word count from your own evidence, with the case studies, statistics and certificates that fit the question and its weighting.

Wins workSaves timeYou own it
ProjectSkillFile storageProcurement portal
ProjectSkillFile storageProcurement portal
You give itThe question set with weightings, your evidence library, recent case studies and your bid notes.
You get backA first draft of each answer, the evidence used and where it came from, a note of where your evidence is thin for a heavily weighted question, and the case studies matched to the scope.
You stillRewrite each answer in your own voice for this client. Buyers say they want tailored answers, and the win themes are yours.

Tracking framework expiry and extension dates

Keeps one list of the frameworks you hold and the ones you want, with the end dates, extension options and the likely date the replacement is advertised.

Wins workYou own it
Scheduled taskProjectSpreadsheetCalendar
Scheduled taskProjectSpreadsheetCalendar
You give itYour framework contracts, award letters and the notices you have seen.
You get backA calendar of expiries and extension decisions over the next two years, the frameworks to start preparing for, and a reminder twelve months before each one so the case studies and evidence are ready.
You stillDecide which frameworks to chase and how hard. Losing one can keep you off a client's list for years.

Writing up tender feedback across frameworks

Reads the feedback letter and scores from each tender, wins and losses, and keeps a running record of where you scored well and where you lost marks.

Wins work
ProjectFile storageSpreadsheet
ProjectFile storageSpreadsheet
You give itThe feedback letters and score sheets.
You get backA summary for each tender, a table of scores by question theme across all your bids, and the themes where you lose marks most often, such as social value or programme.
You stillDecide what to change in how you bid. The lessons only count if someone acts on them.
Highest value

Answering a housebuilder's supplier questionnaire

Drafts the answers to a housebuilder's or developer's supplier questionnaire from your accreditations, policies, insurances and case studies.

Wins workSaves time
ProjectSkillFile storageProcurement portal
ProjectSkillFile storageProcurement portal
You give itThe questionnaire, your accreditation certificates, policies, insurance schedule and recent sites.
You get backDraft answers with the right certificate attached to each, the case studies that match their kind of site, a list of anything expired or missing, and the questions you need someone in the business to answer.
You stillRead it as the housebuilder will and decide what to emphasise. The relationship with their commercial team is yours.
Highest value

Answering a further competition from a public framework

Drafts the response to a public sector buyer's further competition under a water framework, reusing the framework answers and building the site and price schedules.

Wins workSaves time
ProjectSkillClaude in ExcelProcurement portalWater market systemSpreadsheet
ProjectSkillClaude in ExcelProcurement portalWater market systemSpreadsheet
You give itThe buyer's invitation, their site list, your framework answers and your pricing.
You get backA draft response to each question, the buyer's sites matched to supply points with consumption, the price schedule in their template, and a list of sites or data that need checking before submission.
You stillSet the price and read the response as the buyer will. The margin on a large public account is your call.

Responding to a large customer's water tender

Reads a multi-site customer's or consultant's tender and drafts the response, with the service questions answered and the site data checked.

Wins workKeeps customers
ProjectSkillProcurement portalSpreadsheet
ProjectSkillProcurement portalSpreadsheet
You give itThe tender pack, the site list and your standard answers on service, billing and water efficiency.
You get backDraft answers, a checked site schedule, a note of each requirement you can meet and any you cannot, and the questions to send back to the buyer before the deadline.
You stillDecide the price and the service you will commit to.
Highest value

Answering a gigabit contract tender on its weightings

Drafts the technical answers for a gigabit subsidy or council broadband tender, each matched to its weighting and backed by your build data.

Wins workSaves time
ProjectSkillProcurement portalGISNetwork inventory
ProjectSkillProcurement portalGISNetwork inventory
You give itThe invitation to tender, the intervention area, your build plans, delivery record and policies.
You get backDraft answers per question with the weighting shown, your build rate, premises passed and delivery evidence where they help, the documents each answer needs, and a list of commitments the contract would make you report on every month.
You stillDecide whether to bid, the price and the build plan. The commitments you sign are yours to deliver.

Keeping one library of evidence for every bid

Keeps your case studies, safety statistics, accreditations, policies, insurances and CVs in one place, tagged by the questions buyers ask most often.

Wins workYou own itSaves time
ProjectScheduled taskFile storageSpreadsheet
ProjectScheduled taskFile storageSpreadsheet
You give itYour past tenders, certificates, policies and the latest figures from operations and safety.
You get backAn indexed library with each item's expiry date, the questions it answers, and a quarterly list of anything out of date, such as an old accident rate or a lapsed certificate.
You stillDecide what goes in and keep someone responsible for it. A library only helps if it is current.
Highest value

Checking a tender against the question set before it goes

Reads the finished response against the buyer's instructions and lists every question not fully answered, every word limit broken and every attachment missing.

Wins work
SkillProcurement portalFile storage
SkillProcurement portalFile storage
You give itThe final response and the buyer's documents.
You get backA list of problems by question, including sub-questions missed, word counts over the limit, attachments named differently from the instructions, prices that do not match between documents, and dates that disagree.
You stillFix what matters and submit. A compliant bid only gets scored if someone checks it before the deadline.

Marketing and getting found

Whoever looks after marketing, often the owner.

7 use cases

Checking how you show up when buyers ask AI

Asks the questions a buyer, developer or customer would ask an AI assistant about firms like yours in your area, and records who gets named and why.

Wins work
Claude in ChromeScheduled taskBrowserAnalytics
Claude in ChromeScheduled taskBrowserAnalytics
You give itThe questions your buyers ask, your website and your competitors' names.
You get backA record of which firms are named for each question, what the answers say about you, what is missing or out of date on your own website, and a list of pages and case studies worth writing.
You stillDecide what to change on your website and what to say about yourselves.

Writing case studies from finished work

Writes a case study from the job file, the photos and the client's feedback, in the format buyers ask for in tenders and for your website.

Wins workYou own it
ProjectSkillPhotosFile storage
ProjectSkillPhotosFile storage
You give itThe job file, before and after photos, the programme, any figures you can share and the client's comments.
You get backA short case study with the problem, what you did, the result and the figures, a longer version for tenders, and a note of what the client must approve before it is published.
You stillGet the client's permission and add what only you know about the job.

Writing the capability statement for a new client

Writes a capability statement for a utility, tier 1 contractor or council you want to work for, from your accreditations, case studies and resources.

Wins work
ProjectSkillFile storageSlides
ProjectSkillFile storageSlides
You give itYour accreditations, case studies, fleet and plant list, and what you know about the client.
You get backA statement that leads with the work that client buys, with matching case studies, your cards and accreditations, the areas you cover and the people they would deal with.
You stillDecide who to approach and how. The introduction is yours.

A developer guide to how your connections work

Writes a plain guide for developers on how a multi-utility connection works with you, from enquiry to energisation, and what they need to provide at each stage.

Wins workKeeps customers
ProjectSkillFile storageSlides
ProjectSkillFile storageSlides
You give itYour process, your standard terms, the documents you ask for and the questions developers ask most.
You get backA guide with each stage, what you need from the developer and when, typical timings you are happy to stand behind, how asset values work, and a checklist they can send to their design team.
You stillDecide what you promise. Anything in the guide becomes something the developer holds you to.

Updates for brokers on charges and market changes

Writes a short monthly update for your brokers on wholesale charge changes, market rule changes and anything that affects their customers' bills.

Wins workKeeps customers
ProjectScheduled taskEmail marketingEmail
ProjectScheduled taskEmail marketingEmail
You give itThe month's market notices, charges changes and your own news.
You get backA one-page update with what changed, which customers it affects and what the broker should tell them, plus a note of the dates coming up, such as the April charges or a code change.
You stillDecide what you say about your own service and pricing. Broker relationships are yours.
Highest value

Campaigns street by street as homes go live

Writes the letters, leaflets and emails that tell each street it can order, timed to the date its premises are passed.

Wins workSaves time
ProjectScheduled taskEmail marketingNetwork inventoryCRM
ProjectScheduled taskEmail marketingNetwork inventoryCRM
You give itYour build plan with passed dates by street, your offers and brand guidelines.
You get backA campaign per street with the before-works letter, the go-live message and two follow-ups, merged to the addresses passed that week, and a weekly list of streets with low orders for the field team.
You stillDecide the offers and where to put people on the ground. Turning homes passed into customers is where the business grows.

Notices and updates for residents during the build

Writes the notices residents and councillors get before and during the works, from the build programme and permit dates.

Keeps customersSaves time
ProjectSkillEmailStreet works system
ProjectSkillEmailStreet works system
You give itThe build programme, permit dates and your notice templates.
You get backWorks notices by street with dates and what to expect, an update for local councillors, and replies to the common questions residents ask about the works.
You stillHandle the complaints that need a person and decide what to say to the council.

Permits and street works

The street works coordinator, against the clock every day.

6 use cases
Highest time

Preparing permit applications from the job record

Takes the location, dates, works type and traffic management from the job record and prepares the permit application, so nobody types the same job twice.

Saves time
ProjectSkillStreet works systemJob management
ProjectSkillStreet works systemJob management
You give itThe work order or build plan, the traffic management plan and the permit scheme rules for that authority.
You get backPermit details ready for the street works system, the conditions that authority usually sets, the notice period that applies, and a flag where the job record is missing something the permit needs.
You stillCheck the application and submit it. Negotiating duration and conditions with the highway authority is your skill.
Highest time

A daily board of permits, start notices and overruns

Reads the permit list and the day's plan each morning and lists every job that needs a start or stop notice, a permit not yet granted, and any duration about to overrun.

Saves time
Scheduled taskConnectorStreet works systemJob managementMessaging
Scheduled taskConnectorStreet works systemJob managementMessaging
You give itThe street works system export, the day's job plan and the gangs' messages.
You get backA morning list of permits due, notices to send within the two hour window, jobs whose duration runs out in the next two days with the extension request drafted, and jobs planned with no permit granted.
You stillMake the calls to site and to the authority. Since January 2026 a late notice can bring a fine on any day of the week.

Answering a defect notice inside ten working days

Finds the job, the reinstatement record and the site photos behind a defect notice and drafts your reply, accepting, asking for a joint inspection or disputing with evidence.

Saves timeKeeps customers
ProjectSkillStreet works systemPhotosJob management
ProjectSkillStreet works systemPhotosJob management
You give itThe defect notice, the job file, reinstatement records and photos.
You get backA response with the evidence attached, the date the ten working day reply is due and the twenty working day deadline for any repair, and a note of whether the defect sits with you or a subcontractor.
You stillDecide whether to accept or dispute. Your inspection record affects how many of your jobs the authority samples next quarter.

Logging fines and deciding which to challenge

Logs every fixed penalty and overrun charge against the job and the gang, and checks each one against the permit history for grounds to challenge.

Saves timeKeeps customers
ProjectClaude in ExcelStreet works systemSpreadsheet
ProjectClaude in ExcelStreet works systemSpreadsheet
You give itThe penalty notices, the permit history and the job records.
You get backA register by job, client, gang and offence, the challenges worth making with the evidence and the deadline, and a monthly summary of what fines cost you and where they keep coming from.
You stillDecide which to challenge and what changes on site.

Replying to authority comments and permit changes

Reads the comments and permit modification requests that come back from the highway authority and drafts the reply or the revised application.

Saves time
SkillStreet works systemEmail
SkillStreet works systemEmail
You give itThe authority's comment, the original application and the job details.
You get backA draft reply or modified application, what the authority asked for in plain words, and any change to the programme it causes for the gang.
You stillDecide whether to accept the condition or argue it. You know which authorities will move.

The street works report your client asks for

Builds the weekly or monthly street works report for the utility you work for, with permits, notices, inspections, fines and overruns on their measures.

Keeps customersSaves time
ProjectScheduled taskClaude in ExcelStreet works systemSpreadsheet
ProjectScheduled taskClaude in ExcelStreet works systemSpreadsheet
You give itYour permit and job exports, the fines register and the client's report template.
You get backThe report in the client's format, the figures behind each measure, the jobs that caused any failure and what was done about each, and a short covering note.
You stillExplain the bad weeks to the client yourself.

Job packs and site records

The planners and the office, getting gangs out with what they need.

5 use cases
Highest time

Assembling the job pack for the gang

Pulls together the drawings, plant enquiry replies, permit and conditions, traffic management plan and risk assessment into one pack the gang can open on site.

Saves time
ProjectSkillPlant enquiry serviceStreet works systemJob management
ProjectSkillPlant enquiry serviceStreet works systemJob management
You give itThe work order, the replies from the plant enquiry services, the permit and your templates.
You get backA pack for each job in the order the gang uses it, a check that every asset owner has replied, and a list of anything missing, such as an unanswered plant enquiry or a permit condition the plan does not cover.
You stillCheck the pack before the gang goes. Safe digging depends on the records being complete.
Highest time

Turning test results into certificates and reports

Takes the export from the test equipment and produces the certificate and the report in your template, instead of copying readings across by hand.

Saves timeYou own it
SkillCoworkTest equipmentCertificate softwareSpreadsheet
SkillCoworkTest equipmentCertificate softwareSpreadsheet
You give itThe test equipment export, the job details and your certificate and report templates.
You get backA finished certificate and report per job with every reading in the right place, any result outside its limit flagged, and a list of jobs where the export is missing something the certificate needs.
You stillSign off the certificate. The test and the judgement on a failed result are yours.

Checking deliveries against the order

Reads the supplier's quote or order and the delivery note and writes a plain list of each item, what it is for and which job it belongs to, so the office knows what has arrived.

Saves time
SkillPhotosAccountingEmail
SkillPhotosAccountingEmail
You give itThe order or quote, the delivery note and photos of the delivery.
You get backA checked list with each item named in plain words, quantities delivered against ordered, anything short or substituted, and the job each item is booked to.
You stillChase the shortfalls and accept the delivery.

Sorting out-of-hours calls into the morning queue

Reads the night's call log, voicemail transcripts and messages and turns each into a job in the morning queue with the urgency and the details the planner needs.

Saves timeKeeps customers
Scheduled taskConnectorPhoneJob managementMessaging
Scheduled taskConnectorPhoneJob managementMessaging
You give itThe out-of-hours call log or transcripts, messages and your urgency rules.
You get backA queue ordered by urgency with the address, the problem, the caller and what was promised overnight, and a list of calls with details missing that need a call back first thing.
You stillDecide what goes out first. Emergencies are still answered by a person on call.

Turning site diaries into the client's daily return

Reads the supervisors' site diaries, photos and timesheets and writes the daily return the client wants.

Saves timeKeeps customers
ProjectScheduled taskJob managementPhotos
ProjectScheduled taskJob managementPhotos
You give itThe site diaries, photos and the client's return template.
You get backThe daily return with work done, measures, delays and their causes, and anything that may become a variation or an early warning written up separately for the commercial team.
You stillCheck anything that may become a claim before it goes to the client.

Variations and applications for payment

Quantity surveyors, turning site records into cash.

4 use cases
Highest value

Building the monthly application for payment

Matches every completed job's close-out, measures and photos to the schedule of rates lines and builds the application, with the gaps listed for operations to chase.

Saves timeKeeps customers
ProjectClaude in ExcelJob managementSpreadsheetContract administration
ProjectClaude in ExcelJob managementSpreadsheetContract administration
You give itJob close-outs, measures, photos, reinstatement records and the schedule of rates.
You get backA draft application by line with the evidence for each, the jobs that cannot be claimed yet and why, and a comparison with last month's assessment so disputed items are not missed.
You stillCheck the application and agree it with the client. Protecting what you are owed is the quantity surveyor's job.
Highest value

Drafting early warnings and compensation events

Turns a supervisor's note of a change on site into an early warning or a compensation event notice in the contract's wording, with the quotation build-up started.

Saves timeKeeps customers
ProjectSkillContract administrationJob managementSpreadsheet
ProjectSkillContract administrationJob managementSpreadsheet
You give itThe site note and photos, the contract clauses and the labour and plant records.
You get backA draft notice in the contract's terms, the clause it relies on, the deadline for notifying, a quotation build-up from the labour and plant used, and the evidence list.
You stillDecide whether to notify and agree the value. Entitlement under the contract is the quantity surveyor's call.

Matching completed jobs to purchase orders

Groups completed jobs by the client's purchase order and cost code and writes the invoice descriptions the client's system expects.

Saves time
ProjectClaude in ExcelAccountingJob management
ProjectClaude in ExcelAccountingJob management
You give itCompleted job lists, the client's purchase orders and their invoicing rules.
You get backInvoices ready to raise by order and cost code, jobs with no order or the wrong one, and replies drafted for invoices the client has rejected.
You stillRaise the invoices and chase the client's accounts team where they are stuck.

The monthly cost and value report

Pulls cost, value, applications and changes into the monthly cost and value report for each contract.

Saves timeYou own it
ProjectClaude in ExcelAccountingSpreadsheet
ProjectClaude in ExcelAccountingSpreadsheet
You give itCosts from accounts, the latest valuation, the change register and last month's report.
You get backA report per contract with cost, value and margin against budget, the movements since last month explained, the changes still to be agreed and the risks to the final account.
You stillRead it and decide where to act. The margin judgement is yours.

Safety, competence and accreditation

The SHEQ manager, keeping cards, audits and records current.

5 use cases

Keeping the competence matrix and card expiries

Keeps one matrix of every person's cards, certificates and authorisations, and warns you before anything expires.

Saves timeKeeps customers
ProjectScheduled taskClaude in ExcelSpreadsheetHR system
ProjectScheduled taskClaude in ExcelSpreadsheetHR system
You give itScanned cards, training records and the authorisations each client or network operator issues.
You get backA matrix by person and qualification, a monthly list of renewals due in the next ninety days, and the pack a client asks for when you onboard to a new framework or site.
You stillBook the training and decide who is authorised for what.

Drafting risk assessments and toolbox talks

Drafts the risk assessment and method statement for a job from the scope and your standard procedures, plus a short toolbox talk for the gang.

Saves time
ProjectSkillFile storageJob management
ProjectSkillFile storageJob management
You give itThe scope, the site details, your procedures and past assessments for similar work.
You get backA draft assessment and method statement for this job, the hazards specific to the site called out, and a five minute toolbox talk in plain words.
You stillCheck it against the site and sign it off. Competent people judge the risk.

Writing up an incident or a cable strike

Turns the supervisor's account, photos and statements into the incident report, with the timeline and the questions an investigation will ask.

Saves timeKeeps customers
ProjectSkillPhotosFile storage
ProjectSkillPhotosFile storage
You give itStatements, photos, the job pack and the plant enquiry records.
You get backA draft report with a timeline, what the records show, the reporting deadlines that may apply, and the questions to answer before the root cause is decided.
You stillInvestigate and decide the cause and the actions. Reporting to the regulator is your responsibility.
Highest time

Preparing the evidence pack for an accreditation audit

Gathers the records an assessor will ask for, checks them against the scheme's requirements and lists what is missing before the visit.

Saves timeWins work
ProjectSkillFile storageSpreadsheet
ProjectSkillFile storageSpreadsheet
You give itThe scheme requirements, your management system documents, audit records and competence records.
You get backAn evidence pack indexed to each requirement, a list of gaps and out of date records, and the corrective actions from last time with what has been done about each.
You stillFix the gaps and meet the assessor. Keeping the accreditation is the management's job.

Scheduling technical audits and competence reviews

Keeps the schedule of yearly technical audits and competence reviews for every operative and designer, and drafts the record after each one.

Saves time
Scheduled taskClaude in ExcelSpreadsheetHR system
Scheduled taskClaude in ExcelSpreadsheetHR system
You give itYour staff list, last audit dates and the review templates.
You get backA schedule showing who is due, who is overdue and who has never been audited, and a review record drafted from the assessor's notes.
You stillCarry out the audits and reviews. The competence judgement is the assessing officer's.

Design submissions and approvals

Designers, getting approvals out of each network operator.

4 use cases
Highest time

Assembling the design submission for the network operator

Works through the network operator's submission list item by item, gathers each document from the design office, the developer and the solicitor, and checks nothing is missing.

Saves timeWins work
ProjectSkillCADDNO portalFile storage
ProjectSkillCADDNO portalFile storage
You give itThe operator's submission checklist, your designs, the accepted connection offer and the legal documents.
You get backA pack indexed to the operator's list, a check that the design matches the capacity in the accepted offer, the items still missing and who owes them, and the files split to fit the operator's attachment limit.
You stillApprove the design and submit it. An incomplete submission can be rejected, and the design itself is the engineer's.

Requesting a point of connection from each network

Prepares the point of connection request for each network operator and water company in its own form, and tracks the reply against its published timescale.

Saves timeWins work
ProjectScheduled taskDNO portalOnline portalEmail
ProjectScheduled taskDNO portalOnline portalEmail
You give itThe site details, plot schedule and loads, and each network's application form and fee.
You get backCompleted requests per network, the fee due and the date each reply is expected, and a weekly list of the requests that are late or need more detail.
You stillChase the operators and decide how to proceed when an answer changes the design.

Logging design queries and resubmissions

Reads the operator's comments on a design, lists each one, records the answer and keeps a log of what each operator asks for differently.

Saves time
ProjectCADEmailSpreadsheet
ProjectCADEmailSpreadsheet
You give itThe operator's comments and your design.
You get backA query log for the site with each comment and its status, draft replies for the designer to check, and a running list of each operator's habits so the next submission avoids them.
You stillAnswer the technical points yourself. The engineering judgement stays with the designer.

Drafting the design risk assessment and safety plan

Drafts the design risk assessment and the preliminary health and safety plan for a site from the design, the survey and your standard hazards.

Saves time
ProjectSkillCADFile storage
ProjectSkillCADFile storage
You give itThe design, the site survey and your templates.
You get backA draft risk assessment listing the design hazards and how they are reduced, and a preliminary plan in the format the developer's principal designer expects.
You stillReview and sign off. The duty under the construction design rules sits with the designer.

Plot programmes and energisation

Project managers, keeping plots, meters and dates in step.

3 use cases
Highest time

Keeping the plot programme in step with the housebuilder

Compares the housebuilder's latest build programme with your connection schedule and lists every plot whose date has moved, whose ducts are not ready or whose meter is not booked.

Saves timeKeeps customers
ProjectScheduled taskClaude in ExcelSpreadsheetEmail
ProjectScheduled taskClaude in ExcelSpreadsheetEmail
You give itThe housebuilder's programme, your connection schedule and the meter bookings.
You get backAn updated plot schedule, the plots at risk this month and why, the questions to send the site manager, and the changes to pass to the network operator and the meter installer.
You stillAgree new dates with the site team.

Plot to postal addresses and meter bookings

Matches plot numbers to the postal addresses the council issues and builds the lists the network operator, the meter installer and the water company each want.

Saves time
ProjectClaude in ExcelSpreadsheetEmail
ProjectClaude in ExcelSpreadsheetEmail
You give itThe plot schedule, the council's address notice and each party's template.
You get backA plot to postal list, the meter booking requests and the water company's whereabouts form, with any plot that has no address yet listed on its own.
You stillCheck the list with the developer before it goes out.

The self-lay forms at each stage of a water job

Prepares each stage form the water company expects on a self-lay site, from water needed to service connections completed, from your site records.

Saves time
ProjectSkillOnline portalSpreadsheet
ProjectSkillOnline portalSpreadsheet
You give itSite records, the water company's forms and its plot tracker.
You get backThe form for the stage you have reached, the plot tracker updated with connections and meter serial numbers, and a list of anything the water company will reject the form for.
You stillCheck the form and send it. The site work it describes is your team's.

Adoption, vesting and asset values

Project managers and finance, finishing every site with its paperwork.

3 use cases
Highest value

Building the completion pack so the asset value is paid

Gathers what the adopter needs before it pays the asset value on energised plots, and lists what is still missing by plot.

Saves timeYou own it
ProjectClaude in ExcelSpreadsheetFile storage
ProjectClaude in ExcelSpreadsheetFile storage
You give itEnergisation records, meter details, the adopter's completion requirements and your plot list.
You get backA completion pack per phase, the plots ready to claim and their value, the plots held up and the document each is waiting for, and the claim letter drafted.
You stillSubmit the claim and chase the adopter. Slow paperwork holds up the cash that won you the site.

Filling in the adoption agreement from the project

Fills in the adoption agreement and bill of quantities for adopted assets from the project data, and redoes both when the design changes.

Saves time
ProjectSkillClaude in ExcelSpreadsheetE-signature
ProjectSkillClaude in ExcelSpreadsheetE-signature
You give itThe adopter's agreement template, the bill of quantities template and the final design.
You get backA completed agreement and bill of quantities ready for review, the differences from the last version marked, and the points to check with the developer's solicitor.
You stillAgree the terms and sign. The legal and commercial terms belong to you and the developer.

Collecting test certificates and as-laid drawings

Chases and checks the as-laid drawings, pressure and sample certificates and vesting paperwork from the field team, the lab and the design office.

Saves timeKeeps customers
ProjectScheduled taskFile storageCADLab portal
ProjectScheduled taskFile storageCADLab portal
You give itYour handover checklist, the site records and the documents as they arrive.
You get backA handover pack per site with each document checked against the plot list, certificates out of date or failed listed, and reminders sent to whoever still owes something.
You stillSign off the handover. The network you leave behind is your reputation.

Bilaterals and wholesalers

Market operations, getting answers from each wholesaler.

4 use cases
Highest time

Drafting a bilateral request with its evidence

Turns a customer query or a meter problem into the right bilateral request to the wholesaler, with the evidence it needs and the text inside the field limits.

Saves timeKeeps customers
ProjectSkillWater market systemBilling systemPhotos
ProjectSkillWater market systemBilling systemPhotos
You give itThe customer's query, meter and read history, site photos and the process rules.
You get backThe process to use, the request text ready for the hub, the evidence attached, and the date the wholesaler must reply by under the code.
You stillCheck it and raise it. Knowing the codes and what a wholesaler will accept is the skill.

Turning a rejected bilateral into a resubmission

Reads the wholesaler's rejection reason, checks it against the wholesaler's published policy and drafts the resubmission or the cancellation.

Saves time
SkillWater market systemEmail
SkillWater market systemEmail
You give itThe rejection, the original request and the wholesaler's rejection policy.
You get backWhether the rejection stands under the policy, the corrected request or the challenge, and a note of any charge the wholesaler may raise.
You stillDecide whether to resubmit, challenge or close it.

Tracking bilaterals against the wholesaler deadlines

Keeps every open request with each wholesaler against its deadline and lists the ones overdue, the ones about to be, and the customers waiting on them.

Saves timeKeeps customers
Scheduled taskClaude in ExcelWater market systemSpreadsheet
Scheduled taskClaude in ExcelWater market systemSpreadsheet
You give itThe hub export and your customer list.
You get backA weekly list by wholesaler of overdue requests, the customers affected and whether any have complained, and chasers drafted in each wholesaler's preferred form.
You stillEscalate with the wholesaler. The relationship with their market team is yours.

The pack for a wholesaler service review

Builds the pack for your monthly review with each wholesaler from your open requests, rejections, missed deadlines and the customers affected.

Saves timeKeeps customers
ProjectClaude in ExcelWater market systemSpreadsheetSlides
ProjectClaude in ExcelWater market systemSpreadsheetSlides
You give itThe bilateral history, rejections, settlement queries and complaints for that wholesaler.
You get backA short pack with the figures, the worst cases with their history, the patterns in the rejections, and the actions you want the wholesaler to agree.
You stillRun the meeting and push for the changes.

Meter reads, switching and transfers

The metering and data team, against the monthly read standards.

4 use cases
Highest time

Checking the read file before it is uploaded

Checks the reading agency's file before upload and lists the reads that are implausible, duplicated or missing, so the market deadline is met with good data.

Saves timeKeeps customers
SkillClaude in ExcelMeter dataBilling systemWater market system
SkillClaude in ExcelMeter dataBilling systemWater market system
You give itThe read file, the last reads by meter and your plausibility rules.
You get backThe reads ready to load, the ones to query with the reader and why, the meters with no read, and the count against each meter read standard this month.
You stillDecide which reads to send back and which to accept. Monthly charges apply when the read standards are missed.
Highest time

Working the list of long unread meters

Sorts the meters with no read for a year or more into the ones you can read, the ones needing access and the ones needing a wholesaler investigation.

Saves timeKeeps customers
ProjectScheduled taskMeter dataWater market systemEmail
ProjectScheduled taskMeter dataWater market systemEmail
You give itThe unread meter list, site notes, read history and customer contacts.
You get backA worked list with the next action for each meter, access letters to customers, the bilateral requests to raise where a meter is damaged or missing, and the location details to correct in the market system.
You stillDecide where to send readers and what to estimate. Fewer estimated bills mean fewer disputes later.

Getting the transfer read right on a switch

Checks the transfer read on each switch against the meter's history and the customer's own read, and flags any that will start the account on a guess.

Keeps customersSaves time
SkillWater market systemMeter data
SkillWater market systemMeter data
You give itThe switch notification, the read history and any read from the customer.
You get backA check on each transfer read, the ones that are estimates or look wrong, and a request to the customer for a photo of the meter while it still counts.
You stillDecide whether to challenge the read with the other retailer.

Onboarding a new multi-site customer

Writes the welcome pack and the onboarding plan for a new multi-site customer from the contract and site list.

Keeps customersSaves time
ProjectSkillBilling systemEmail
ProjectSkillBilling systemEmail
You give itThe contract, site list, billing preferences and your welcome templates.
You get backA welcome pack with their account details, a site schedule to confirm, the dates their first bills will arrive, how to send reads, and a list of sites whose details look wrong.
You stillCall the customer's contact. The first ninety days decide whether they stay.

Billing exceptions and back-bills

The billing team, stopping wrong bills before they become complaints.

3 use cases
Highest value

Checking bills before they go out

Reads the pre-billing report and lists every bill that looks wrong, such as a jump in consumption, a long run of estimates or a charge that does not match the tariff.

Keeps customersSaves time
SkillClaude in ExcelBilling systemSpreadsheet
SkillClaude in ExcelBilling systemSpreadsheet
You give itThe pre-billing report, read history and tariff tables.
You get backA list of bills to hold, the reason for each and the check to make, and bills that will reach a customer as a catch-up from estimated reads.
You stillDecide which bills to hold and which to release. Most complaints that reach the consumer body are about billing.
Highest value

Explaining a corrected or catch-up bill

Writes the letter that goes with a corrected or catch-up bill, saying what changed, why and how the customer can pay.

Keeps customers
SkillBilling systemEmail
SkillBilling systemEmail
You give itThe old and new bills, the read history and your payment plan rules.
You get backA plain letter with the reads used before and now, the period covered, the amount and the payment options, including the limit on back-billing for micro-businesses where it applies.
You stillCheck the letter and call the customers who will be most upset. Bad news is better from a person.

Keeping one customer right in every system

Checks a customer change, such as a new occupier or billing address, has been made the same way in the billing system and the market systems.

Saves timeKeeps customers
SkillBilling systemWater market system
SkillBilling systemWater market system
You give itThe change request and extracts from each system.
You get backA list of records that disagree after the change, the field to correct in each system, and the market notification still to send.
You stillMake the corrections and decide which record is right where they disagree.

Wayleaves and landowners

Wayleave officers, getting consent before the build reaches the street.

4 use cases
Highest time

A desktop audit of a build area before wayleaves

Reads the planned route against land ownership searches and lists every private road, business park, council site and block that needs a wayleave before the build can start.

Saves timeWins work
ProjectClaude in ExcelGISLand Registry portalSpreadsheet
ProjectClaude in ExcelGISLand Registry portalSpreadsheet
You give itThe planned route, land registry search results and your existing wayleave records.
You get backA list of parcels needing consent with the owner, agent or solicitor where known, the ones already covered by an agreement, and a suggested order to approach them in so the first streets clear first.
You stillDecide the route and where to negotiate. Winning a landowner round is the wayleave officer's skill.

Wayleave letters and chasers to owners and agents

Writes the first letter, the information pack and the chasers to each landowner, managing agent and solicitor, and records every reply.

Saves timeWins work
ProjectScheduled taskEmailE-signatureSpreadsheet
ProjectScheduled taskEmailE-signatureSpreadsheet
You give itYour wayleave list, standard terms, route photos and any notes from calls.
You get backLetters and emails ready to send for the week, replies logged against each parcel, and the owners who have gone quiet after two chasers listed for a call or a visit.
You stillMake the calls and the visits. A landlord with doubts signs after a conversation, not a letter.
Highest value

One wayleave tracker the build team can trust

Keeps one tracker of every wayleave by parcel and street, so the build team knows which streets are clear and the contract report is right.

Saves timeYou own it
ProjectScheduled taskClaude in ExcelSpreadsheetGIS
ProjectScheduled taskClaude in ExcelSpreadsheetGIS
You give itSigned agreements, the wayleave log and the build plan.
You get backA tracker by street showing what is signed, pending and refused, the streets the build team can release, the effect of each refusal on premises passed, and the wayleave section of the monthly contract report.
You stillDecide the reroutes and the build order when a consent is refused.

Preparing the papers when a landlord does not reply

Puts together the history, the notices sent and the dates when a landlord has not replied to a resident's request for service, ready for the legal route the law provides.

Wins workSaves time
ProjectSkillEmailFile storage
ProjectSkillEmailFile storage
You give itThe resident's request, every letter and reply, and your notice templates.
You get backA dated history of every contact, the next notice drafted from your template, and the deadlines that apply before an application can be made.
You stillTake legal advice and decide whether to apply. The legal steps need a person who knows the rules, and this is not legal advice.

Openreach access and as-builts

Planners and build assurance, working in someone else's ducts.

4 use cases
Highest time

Daily whereabouts from the build plan and permits

Builds the day's whereabouts records for work in Openreach duct and poles from the build plan and the permit list, with every field Openreach asks for.

Saves time
Scheduled taskSkillDuct access portalStreet works system
Scheduled taskSkillDuct access portalStreet works system
You give itThe day's build plan, the contractors' details and the permit references.
You get backA whereabouts entry for each job with the contractor, contact number, activity, time, postcode, street and permit number, and the jobs where a detail is missing.
You stillCheck and enter them. Openreach set a compliance target above 90% and can take contractual action below it.

The evidence pack when the duct is not on the map

Turns the field team's photos and notes into the missing inventory report Openreach needs, so the notice of intent can be raised.

Saves time
ProjectSkillPhotosDuct access portalGIS
ProjectSkillPhotosDuct access portalGIS
You give itSite photos, the location, the asset as you found it and the build programme.
You get backA report with the photos in order, the location and the asset described as Openreach asks, the effect on your programme, and a log of every report and its age.
You stillDecide whether to reroute or wait. The cost of waiting falls on your build plan.

Tracking notices of intent and committed dates

Keeps every notice of intent, network adjustment and committed date in one list and flags each date Openreach has moved.

Saves time
Scheduled taskClaude in ExcelDuct access portalSpreadsheet
Scheduled taskClaude in ExcelDuct access portalSpreadsheet
You give itThe access portal exports and your build plan.
You get backA weekly list of open requests, dates moved since last week and the reasons given, the streets whose go-live is now at risk, and the escalations worth raising.
You stillEscalate with Openreach and replan the build.

Checking as-builts against the design before go-live

Compares the build partner's as-built drawings and splice records with the design and lists every difference before premises are marked ready for service.

Saves timeYou own it
ProjectSkillNetwork inventoryGISCAD
ProjectSkillNetwork inventoryGISCAD
You give itAs-built drawings, splice records and the design export.
You get backA list of differences by premises and cable, the premises that cannot go live until they are resolved, and queries back to the build partner.
You stillDecide what is acceptable and release the premises. The network record is your asset.

Gigabit contract reporting

The programme manager, reporting to the authority every month.

4 use cases
Highest value

The monthly status report to the contract deadline

Builds the monthly status report from your build, wayleave and risk records, in the contract's format, in time for the fifth working day.

Saves timeKeeps customers
ProjectScheduled taskClaude in ExcelNetwork inventorySpreadsheet
ProjectScheduled taskClaude in ExcelNetwork inventorySpreadsheet
You give itBuild progress, the wayleave tracker, the risk and issue register and last month's report.
You get backA draft report with progress against each milestone, the updated plan, risks and issues, the wayleave report, and an explanation for every figure that moved more than you would expect.
You stillCheck it and sign it off. Late reports can trigger a rectification plan, and the commitments are yours.

Premises passed dates down to the address

Matches the premises your build has passed to the address list in the contract and records the passed date for each one.

Saves time
Claude in ExcelScheduled taskNetwork inventorySpreadsheet
Claude in ExcelScheduled taskNetwork inventorySpreadsheet
You give itNetwork inventory exports and the contract's premises list.
You get backA list of premises passed this month with their dates, premises in the contract not yet passed, addresses that do not match, and totals against the milestone.
You stillCheck the exceptions before any figures are reported to the authority.

Drafting a change request to the contract

Drafts the change request when premises have to be added, removed or swapped, with the reasons and the evidence the authority will ask for.

Saves timeKeeps customers
ProjectSkillSpreadsheetFile storage
ProjectSkillSpreadsheetFile storage
You give itThe premises affected, the reasons such as a refused wayleave, and the contract's change procedure.
You get backA draft change request with each premises and its reason, the effect on milestones and cost, and the evidence attached.
You stillAgree the change with the authority. What you agree to is binding.

The quarterly take-up and social value reports

Builds the quarterly reports on take-up, marketing activity, subcontractor payment and social value from your own records.

Saves time
ProjectClaude in ExcelCRMAccountingSpreadsheet
ProjectClaude in ExcelCRMAccountingSpreadsheet
You give itOrder and connection figures, marketing records, subcontractor payment dates and social value activity.
You get backDraft reports in the contract's format, the payment dates that missed thirty days, and a summary for the board of what the authority will see.
You stillSign them off and decide what to do about anything that looks poor.

ISP partners, orders and switching

Wholesale and provisioning, making it easy for partners to sell you.

4 use cases
Highest value

The onboarding pack for a new ISP partner

Writes the pack an ISP needs to sell on your network, with your products, coverage, order and fault processes, and what you expect from them.

Wins workKeeps customers
ProjectSkillPartner portalNetwork inventory
ProjectSkillPartner portalNetwork inventory
You give itYour product catalogue, coverage data, processes and contract terms.
You get backA partner pack with the product list in their terms, the order and fault process step by step, service levels, the coverage file, training notes for their sales team, and a list of questions their team will ask.
You stillWin the partner and agree the terms. Being worth an ISP's effort is a commercial job.

The coverage file of ready premises for partners

Builds the weekly file of premises ready for service in the format each partner asks for, with the changes since last week.

Saves timeWins work
Scheduled taskClaude in ExcelNetwork inventoryPartner portal
Scheduled taskClaude in ExcelNetwork inventoryPartner portal
You give itNetwork inventory exports and the file specification from each partner.
You get backA file per partner, the premises added and removed since last week, and a check that every address matches the national address list.
You stillSend the files and handle partner questions.
Highest time

Working switch orders that failed to match

Reads each failed switch request, works out which detail did not match and drafts the corrected request or the message to the customer.

Saves timeKeeps customers
SkillSwitching hubCRM
SkillSwitching hubCRM
You give itThe failed switch record, the customer's details and the losing provider's response.
You get backThe likely cause of each failure, the corrected details to resubmit, and a message asking the customer to confirm anything that is unclear.
You stillResubmit the corrected orders.

Reconciling active lines for wholesale billing

Matches the lines each partner says are active with your own records before the wholesale invoice goes out.

Saves timeYou own it
Claude in ExcelScheduled taskNetwork inventoryAccountingSpreadsheet
Claude in ExcelScheduled taskNetwork inventoryAccountingSpreadsheet
You give itPartner line reports, your active line export and the price list.
You get backA reconciliation by partner, the lines that disagree and why, the invoice figures, and queries to send each partner.
You stillAgree the differences and raise the invoices.

Keeping customers

Account managers and the office, keeping clients informed.

8 use cases

The monthly KPI report to the framework client

Pulls the figures from your job, permit, safety and commercial records into the KPI report your framework client asks for, with the story behind each measure.

Keeps customersSaves time
ProjectScheduled taskClaude in ExcelJob managementStreet works systemSpreadsheet
ProjectScheduled taskClaude in ExcelJob managementStreet works systemSpreadsheet
You give itExports from each system, the client's KPI definitions and last month's report.
You get backThe report in the client's format, each measure calculated their way, the jobs behind every miss, what you did about them, and a covering note for the contract manager to edit.
You stillExplain the misses to the client in the meeting. The relationship is what renews the framework.

Contacting clients when repeat work is due

Keeps the list of inspections, tests, maintenance visits and contract renewals that come round every year, and drafts the message to each client before they are due.

Keeps customersWins work
Scheduled taskConnectorJob managementCRMEmail
Scheduled taskConnectorJob managementCRMEmail
You give itYour job history with completion dates and the intervals each type of work repeats at.
You get backA monthly list of work coming due in the next sixty days by client, the reminder or quote drafted for each, and the clients who did not reply last time.
You stillMake the calls to the clients that matter. Repeat work booked on time earns money rather than just saving time.

Writing up progress meetings and chasing actions

Turns the notes or transcript of a client, developer or partner meeting into the minutes and an action list, then chases each owner before the next one.

Keeps customersSaves time
ProjectConnectorNote takerEmailCalendar
ProjectConnectorNote takerEmailCalendar
You give itMeeting notes or a transcript and the last action list.
You get backMinutes in your format, actions with owners and dates, the actions still open from last time, and reminders drafted to each owner a few days before they are due.
You stillDecide what you commit to in the meeting.
Highest value

The weekly update to each developer

Writes a short weekly update for each developer from your plot schedule, design status and network operator replies, so they hear from you before they have to ask.

Keeps customersWins work
Scheduled taskProjectSpreadsheetEmail
Scheduled taskProjectSpreadsheetEmail
You give itThe plot schedule, design query log, point of connection status and site notes.
You get backOne update per site with what happened this week, what happens next, what you need from them and any date at risk, and the bad news marked so you can phone it in first.
You stillPhone the developer when something has slipped. The update supports the call.

Account plans and reviews for large customers

Writes the account plan and the quarterly review pack for each large customer from their bills, reads, complaints and open requests.

Keeps customersWins work
ProjectClaude in ExcelBilling systemMeter dataSlides
ProjectClaude in ExcelBilling systemMeter dataSlides
You give itBilling and consumption history, open requests, complaints and the last review notes.
You get backA review pack with consumption by site, estimated reads and unread meters, debt, open requests with the wholesaler, savings found, and the points to raise before the contract end.
You stillRun the review. The account manager keeps the customer, and the pack only helps.
Highest value

Renewals before contracts roll onto default terms

Keeps every contract end date and sends the renewal letter in time, so no customer drifts onto default terms without hearing from you.

Keeps customersWins work
Scheduled taskConnectorCRMBilling systemEmail
Scheduled taskConnectorCRMBilling systemEmail
You give itContract end dates, current prices and your renewal templates.
You get backA list of contracts ending in the next ninety days, the expiry letter drafted at least thirty days before the end date as the code requires, and the large accounts flagged for a call.
You stillSet the renewal price and make the calls to the customers you most want to keep.

Install updates and missed appointment follow-ups

Sends the customer the right message at each step from order to install, and drafts the apology and rebooking when an appointment is missed.

Keeps customersSaves time
Scheduled taskConnectorCRMDispatch systemMessaging
Scheduled taskConnectorCRMDispatch systemMessaging
You give itOrder and appointment records, engineer notes and your message templates.
You get backMessages for each stage, a daily list of missed or failed installs with the reason, rebooking messages, and the compensation each customer is owed under the scheme you follow.
You stillCall the customers who have been let down twice. A person puts that right, not a message.

Chasing orders that are stuck before install

Finds the orders that have not moved for a week, works out what each is waiting for and drafts the chaser to whoever holds it up.

Keeps customersSaves time
Scheduled taskClaude in ExcelCRMPartner portal
Scheduled taskClaude in ExcelCRMPartner portal
You give itThe order list with statuses and dates, and partner and engineer notes.
You get backA weekly list of stuck orders with the reason, chasers drafted to partners, build teams or customers, and the orders likely to cancel if nothing happens.
You stillDecide where to send help.

Complaints and disputes

Whoever handles complaints, against the clock.

6 use cases

Replying to residents' complaints about the works

Drafts a reply to a resident or business complaining about noise, access, parking or damage, from the job record and the permit.

Keeps customers
SkillEmailJob management
SkillEmailJob management
You give itThe complaint, the job record, the permit conditions and photos.
You get backA reply that explains what the work is, how long it lasts, what you are doing about the problem, and whether the complaint should go to the client or your insurer.
You stillVisit or call when it needs a person. Complaints reach your client quickly.

Building the file for a damage claim

Gathers the job pack, plant enquiry replies, photos, timesheets and statements for a damage claim and writes a timeline.

Keeps customersSaves time
ProjectSkillPlant enquiry servicePhotosFile storage
ProjectSkillPlant enquiry servicePhotosFile storage
You give itThe claim, the job records and anything your insurer has asked for.
You get backA claim file with a dated timeline, what the records show about the asset records and the dig, the gaps in your evidence, and a draft reply to the claimant or insurer.
You stillDecide the response with your insurer. Liability is a judgement for people who know the facts.
Highest value

Drafting the complaint response inside your timescale

Pulls the bills, reads, market history and wholesaler requests behind a complaint and drafts the response within the timescale your process promises.

Keeps customers
ProjectSkillBilling systemWater market systemEmail
ProjectSkillBilling systemWater market systemEmail
You give itThe complaint, the account history and your published complaints process.
You get backA draft response that answers each point, the evidence behind it, the remedy your process allows, and the information about the consumer body the code says the customer must be given.
You stillDecide the outcome and the remedy. Being fair to a business billed wrongly takes judgement.

Case files when a complaint goes to the consumer body

Builds the case file and timeline the consumer body asks for when a business takes its complaint further.

Keeps customers
ProjectSkillBilling systemFile storage
ProjectSkillBilling systemFile storage
You give itThe complaint history, the account records and every letter and email.
You get backA dated timeline, the evidence index, what went wrong and when, what has been offered, and a draft of your response to the case handler.
You stillDecide your position. A case at that stage needs a senior person's view.

Complaint replies and the deadlock letter

Drafts the reply to a broadband complaint from the order, fault and contact history, and the deadlock letter that tells the customer they can go to the ombudsman.

Keeps customers
ProjectSkillCRMSupport desk
ProjectSkillCRMSupport desk
You give itThe complaint, the customer's history and your complaints code.
You get backA draft reply with the facts in order, the remedy your code allows, the compensation owed, and when needed the deadlock letter with the ombudsman's details.
You stillDecide the outcome. A customer who is cross about a missed install needs a person.

Grouping complaints by cause every month

Reads the month's complaints and groups them by what actually caused them, not just the category they were logged under.

Keeps customers
ProjectScheduled taskSupport deskSpreadsheet
ProjectScheduled taskSupport deskSpreadsheet
You give itThe complaints log and the responses sent.
You get backA monthly summary of complaints by root cause, the causes growing fastest, the jobs, sites or teams behind them, and two or three changes worth considering.
You stillDecide what changes. Fixing the cause is a management decision.

Rules, codes and regulators

The person who keeps the business compliant.

8 use cases

Keeping your supplier database profiles current

Checks your profile on each supplier database and client portal against your latest accounts, insurances, certificates and policies, and lists what has expired.

Wins workSaves time
ProjectScheduled taskPrequalification databaseProcurement portalFile storage
ProjectScheduled taskPrequalification databaseProcurement portalFile storage
You give itYour profiles or exports from each one, and your current certificates and policies.
You get backA list by database and portal of what is out of date, the renewals and audits due, the updated answers drafted, and a calendar of the next renewal dates.
You stillMake the declarations yourself. Buyers use these profiles to build their tender lists.

The carbon reduction plan and modern slavery statement

Drafts the yearly update to your carbon reduction plan and modern slavery statement from your fuel, energy and supply chain records.

Wins workSaves time
ProjectClaude in ExcelSpreadsheetAccounting
ProjectClaude in ExcelSpreadsheetAccounting
You give itFuel cards, energy bills, last year's documents and your supply chain checks.
You get backUpdated drafts in the formats buyers ask for, the figures and how they were calculated, what changed since last year, and the board sign-off each needs.
You stillCheck the figures and have the board sign them off. The commitments belong to the company.

Tracking each network's form and policy changes

Checks each network operator's and water company's developer pages for new forms, charges and policies, and lists what has changed for your team.

Saves timeYou own it
Scheduled taskClaude in ChromeBrowserFile storage
Scheduled taskClaude in ChromeBrowserFile storage
You give itThe pages and documents you rely on, and the versions you are using now.
You get backA monthly list of changed forms, charges and timescales by network, what each change means for your quotes and submissions, and the templates to update.
You stillDecide what changes in your process. Someone has to own the update.

A record of where AI helped and who checked it

Keeps a simple record of which documents Claude drafted or checked and who reviewed them, in the shape the energy regulator's guidance on AI expects.

You own itKeeps customers
ProjectScheduled taskSpreadsheet
ProjectScheduled taskSpreadsheet
You give itYour list of the tasks Claude helps with and who signs each off.
You get backA log by task and job with the reviewer and date, and a short summary you can show a network operator or regulator asking how you use AI.
You stillKeep doing the checking. The energy regulator says responsibility cannot be handed to a supplier.

Checking letters against the customer protection code

Checks your contract, renewal, credit, final bill and complaint templates against the customer protection code and lists anything missing.

Keeps customersSaves time
ProjectSkillFile storage
ProjectSkillFile storage
You give itYour templates and the current code.
You get backA list per template of what the code requires and whether it is there, such as the expiry notice period, credit balance statements or the information about the consumer body, with suggested wording.
You stillDecide the wording and sign off the templates.

What each market code change means for you

Reads each market code change proposal and decision and writes a short note on what it changes in your processes and systems.

Saves time
ProjectScheduled taskWater market systemFile storage
ProjectScheduled taskWater market systemFile storage
You give itChange proposals, decisions and your process notes.
You get backA note per change with what it does, when it starts, which teams and systems it touches, and the processes to update.
You stillDecide whether to respond to the consultation and who makes the changes.

Checking contract summaries and price rise wording

Checks your contract summaries, price rise terms and end-of-contract notices against the communications regulator's rules.

Keeps customersSaves time
ProjectSkillFile storage
ProjectSkillFile storage
You give itYour contract summaries, terms and notice templates.
You get backA list of what each document must contain and whether it does, including price rises shown in pounds and pence, and suggested wording for anything missing.
You stillDecide the wording and sign it off. Take advice on anything uncertain.

Working out the automatic compensation owed

Reads the week's delayed repairs, missed appointments and late starts and works out the compensation each customer is owed under the scheme.

Keeps customersSaves time
Scheduled taskClaude in ExcelCRMBilling system
Scheduled taskClaude in ExcelCRMBilling system
You give itFault, appointment and order records and the scheme's current rates.
You get backA weekly list of customers owed compensation with the amount and reason, the credits to apply, and the message to send each customer.
You stillApprove the credits.

Money and the month end

The finance team or the owner, at the month end.

6 use cases
Highest value

Checking supplier invoices against orders and jobs

Checks each invoice from wholesalers, plant hire and subcontractors against the order, the delivery and the job, and finds anything charged twice or not passed on to the client.

You own itSaves time
ProjectClaude in ExcelAccountingJob managementSpreadsheet
ProjectClaude in ExcelAccountingJob managementSpreadsheet
You give itSupplier invoices, purchase orders, delivery notes and the job records.
You get backA list of invoices that do not match their order, items charged twice or above the agreed price, and costs on a job that have not been billed to the client.
You stillQuery the supplier and decide what to pay. You know which suppliers to trust.

Stage invoices to developers on time

Works out which stage payments are due on each site from the plot programme and the contract, and drafts the invoices and covering notes.

Saves time
ProjectClaude in ExcelAccountingSpreadsheet
ProjectClaude in ExcelAccountingSpreadsheet
You give itThe payment terms, the plot programme and the completion records.
You get backInvoices due this month by site, the evidence each one needs, stage payments that have slipped and why, and a debt list for the month.
You stillRaise the invoices and chase the developer's commercial team.
Highest time

Reconciling wholesale invoices against settlement

Checks each wholesaler's invoice against the market settlement report and your own billed supply points, and lists every difference worth querying.

Saves timeYou own it
Claude in ExcelProjectWater market systemBilling systemSpreadsheet
Claude in ExcelProjectWater market systemBilling systemSpreadsheet
You give itThe wholesale invoices, settlement reports and your billing extract.
You get backA reconciliation per wholesaler, the supply points billed by them and not by you or the other way round, the queries to raise before the window closes, and the effect on margin.
You stillDecide which differences to pursue.

Raising settlement queries inside the window

Keeps each wholesaler's query deadlines and drafts the queries from your reconciliation in time.

Saves time
Scheduled taskCalendarEmail
Scheduled taskCalendarEmail
You give itEach wholesaler's timetable and your reconciliation.
You get backA calendar of query windows for every wholesaler, the queries drafted for each, and the ones that will roll to next month if they are not sent this week.
You stillSend them and follow up.

Checking build partner valuations before you pay

Checks the build partner's monthly valuation against completed work, as-builts, defects and fines raised against their jobs.

Saves timeYou own it
ProjectClaude in ExcelNetwork inventoryAccountingSpreadsheet
ProjectClaude in ExcelNetwork inventoryAccountingSpreadsheet
You give itThe valuation, your build records, as-builts and the fines register.
You get backA checked valuation with items not yet evidenced, the defects and fines to deduct, and the payment due with the date to pay it by.
You stillAgree the valuation with the build partner.

Month end figures for the owner

Pulls the month's sales, costs, cash and debt into a short pack with the movements explained.

Saves time
ProjectClaude in ExcelConnectorAccountingSpreadsheet
ProjectClaude in ExcelConnectorAccountingSpreadsheet
You give itYour accounts export, the aged debt report and last month's pack.
You get backA two page pack with revenue, margin, cash and debt against last month and budget, the reasons for each big movement, and the questions to put to whoever can answer them.
You stillDecide what to do about the numbers.

Procedures, training and recruitment

The owner or office manager, writing down how the work is done.

4 use cases
Highest value

Writing down how your business does things

Turns your process documents, checklists and the way your best people work into a set of skills and projects organised by area, so Claude does things your way.

You own itSaves time
ProjectSkillFile storage
ProjectSkillFile storage
You give itYour procedures, templates, past examples of good work and time with the people who know.
You get backA written method for each area of the business that Claude and new starters can both follow, the gaps where nothing is written down, and a list of who owns each one.
You stillDecide what good looks like. The knowledge stays with the business when people move on, but someone has to keep it current.

A plain-answer guide for whoever picks up the phone

Builds a guide that helps the office answer technical questions from customers in plain words, with the questions to ask and when to pass the call on.

Keeps customersSaves timeYou own it
ProjectSkillKnowledge basePhone
ProjectSkillKnowledge basePhone
You give itThe questions customers ask most, your engineers' answers and your escalation rules.
You get backA guide by topic with plain answers, the questions that work out what the caller really needs, and clear points where the call goes to an engineer.
You stillPass on the calls that need a specialist.

Inducting a new starter in the office

Writes the first two weeks for a new starter, from your procedures, with the systems, the jargon and the deadlines that matter most in their role.

Saves time
ProjectSkillHR systemFile storage
ProjectSkillHR systemFile storage
You give itThe job description, your procedures and the systems they will use.
You get backAn induction plan by day, a glossary of the terms they will hear, the deadlines they must never miss, and a short quiz to check what has stuck.
You stillSpend time with them. People learn the job from people.

Writing job adverts and interview questions

Writes the advert and the interview questions for a role from what the job actually involves and the cards or qualifications it needs.

Saves time
SkillHR system
SkillHR system
You give itThe role, the team it sits in and what good looks like.
You get backAn advert in plain words with the qualifications required, and interview questions that test the parts of the job that matter.
You stillInterview and decide.

The managing director's week

Clearing what does not need the managing director's attention.

4 use cases

An operations report from the systems you already run

Joins the figures from your job or order system, phone system and accounts into one weekly operations report, which no single system gives you.

You own itSaves time
ProjectScheduled taskClaude in ExcelJob managementPhoneAccounting
ProjectScheduled taskClaude in ExcelJob managementPhoneAccounting
You give itExports from each system and the measures you care about.
You get backA weekly report with jobs done, calls answered and missed, response times, revenue and the exceptions, each measure defined the same way every week.
You stillDecide what the figures mean and what to change.

The monthly board or investor pack

Builds the monthly pack for your board, investors or lender from finance, sales, operations and safety figures.

Saves time
ProjectClaude in ExcelSpreadsheetSlidesAccounting
ProjectClaude in ExcelSpreadsheetSlidesAccounting
You give itThe month's figures from each area, last month's pack and the board's questions.
You get backA draft pack with each section updated, the commentary on what moved and why, the risks, and the questions the board is likely to ask.
You stillWrite the view on what it means. The board wants your judgement, not just the figures.

A forecast of work won and work to come

Joins your open quotes, tenders, frameworks and order book into one forecast of revenue for the next twelve months.

Wins workYou own it
ProjectClaude in ExcelCRMSpreadsheet
ProjectClaude in ExcelCRMSpreadsheet
You give itThe quote log, tender list, framework call-off history and order book.
You get backA forecast by month with the assumptions written out, the big decisions due and their effect, and the gaps where work will run short if nothing new is won.
You stillDecide where to put sales and bid effort.

Clearing what does not need the managing director

Reads the managing director's inbox each morning and sorts it into what needs them, what can be delegated and what can wait, with replies drafted.

Saves time
ConnectorScheduled taskEmailCalendar
ConnectorScheduled taskEmailCalendar
You give itAccess to the inbox and your rules on who handles what.
You get backA short morning list of what needs you, drafted replies and forwards for the rest, and anything with a deadline this week pulled out.
You stillAnswer what needs you.

Tools you build and own

The pricing rules, trackers and reports you would otherwise pay for.

4 use cases
Highest value

A pricing check on rates, markups and margin

Builds a calculator from your own costs, overheads and markups that checks every quote covers its cost and makes the margin you set.

You own itWins work
Claude in ExcelArtifactsSpreadsheetAccounting
Claude in ExcelArtifactsSpreadsheetAccounting
You give itYour labour, plant and material costs, overheads, markup rules and recent quotes.
You get backA pricing tool in your own account, a check of recent quotes showing which ones made too little, and a note of the costs that move often and need updating.
You stillSet the markups and decide when to price below them. Someone in the business keeps the costs current.

A budget estimate tool for a developer's first call

Builds a tool your estimators use on a first call, which gives a budget figure from plot numbers, the mix of homes and the distance to the network.

Wins workYou own it
ArtifactsClaude in ExcelSpreadsheetQuoting tool
ArtifactsClaude in ExcelSpreadsheetQuoting tool
You give itPast quotes and outturn costs, your rates and the questions you always ask.
You get backA budget estimate tool in your own account with its assumptions shown, a range rather than a single figure, and a note of when a site is outside what it can estimate.
You stillGive the developer the figure and the caveats. A firm quote still needs a design.

A tracker for work your software does not handle

Builds a simple tracker or form for a job your systems do not cover, such as permits, plots, bilaterals or wayleaves, in place of another spreadsheet or subscription.

You own itSaves time
ArtifactsProjectSpreadsheetFile storage
ArtifactsProjectSpreadsheetFile storage
You give itHow the work runs today and the spreadsheet or emails it lives in.
You get backA tracker in your own account with the fields, statuses and reminders your team uses, and the existing records moved into it.
You stillDecide who owns it and keep it current. It belongs to you, so its upkeep does too.

Reports your software will not give you

Builds the report you keep asking your software supplier for, from exports of the systems you already pay for.

You own itSaves time
ProjectClaude in ExcelScheduled taskSpreadsheet
ProjectClaude in ExcelScheduled taskSpreadsheet
You give itExports from your systems and the report you want.
You get backThe report, the steps to rebuild it every month, and a note of any figure the exports cannot support.
You stillDecide what the report should show and check it the first few times.
[RETURN ON INVESTMENT]

Hours saved is only part of the case

Time is the easy part to count. The other parts are keeping clients, winning work and owning what you build. Each has published evidence behind it, and each has a limit that we state next to it. The evidence changes with the kind of utility business you picked.

Keeps clients

Street works records your client can trust

The fines, overruns and inspection failures on your jobs land on the utility you work for, and they come back to you as KPIs and recharges. Claude prepares the permits, watches the notices and drafts the defect replies, and your coordinator makes the calls.

The detailClose
  • Fixed penalties doubled from 5 January 2026. Working without a permit is now £1,000 and a breach of permit conditions £240, and a late start or stop notice can be fined on any day of the week (HAUC England, December 2025).
  • Overrun charges now run through weekends and bank holidays, at up to £10,000 a day on the busiest roads (HAUC England and the 2012 overrun regulations).
  • Under the Department for Transport's inspection code, an authority raises or lowers the share of a utility's jobs it inspects by five points each quarter, depending on the failure rate.
What we do not claim

Framework clients do not publish their contractor scorecards, so we give no figure for renewals or KPI scores improved. Nothing goes to a highway authority until a person has checked it.

Wins work

Tender answers written to the weighting

On water frameworks the written answers carry more of the score than the price, and the writing windows are short. Claude reads the tender, maps every question to its weighting and drafts from your own evidence, and your bid team writes the final answers.

The detailClose
  • Thames Water scored two recent framework tenders 60% on quality and 40% on price, and published the quality sub-weightings for its Major Projects framework: 35, 20, 20, 15 and 10 (Find a Tender, 2025).
  • Southern Water weighted its £700m capital framework 70% to quality and received five and four tenders for its two lots (Find a Tender, September 2024).
  • Northern Gas Networks gave four weeks to write its request for proposal and two weeks for final prices, about 20 weeks from notice to award (Find a Tender, January 2026).
What we do not claim

No one publishes win rates for utility frameworks, so we give none. Bid writing software already exists, and we say so. What Claude adds is your own evidence, kept current, matched to each buyer's weighting.

You own it

Your rules, in your accounts

The permit board, job packs, certificate builder, invoice checks and tender library we build with Claude run in your accounts and belong to your business, beside the job management and street works systems you already use.

The detailClose
  • Frameworks run for years. Thames Water's Main Rehab framework runs from December 2025 to December 2029 and can be extended to 2033 (Find a Tender), so the bid library you build is used again and again.
  • Under Anthropic's Commercial Terms, effective 17 June 2025, you keep all rights in what you put in and own what Claude produces for you, to the extent the law allows. Anthropic may not train its models on that content.
  • Those terms cover Team, Enterprise and API plans. Free and personal plans sit under different terms, so the plan you choose matters.
What we do not claim

We do not replace your job management, billing, GIS, network inventory or street works systems. Your clients' and customers' data stays subject to your contracts with them and to data protection law. Network operators change their forms, so someone in your business maintains what is built, and we agree who. UK law on AI copyright is under review. This is not legal advice.

Keeps customers

Developers who hear from you first

Housebuilders judge a connections provider on programme certainty and on whether anyone tells them what is happening. Claude writes the weekly updates from your plot schedule and design log, and your project managers make the calls when a date moves.

The detailClose
  • Network operators are now measured and paid on connections customer satisfaction. SSEN reported major connections scores of 9.00 and 8.44 out of 10 in its two areas for 2025 to 2026.
  • In SP Distribution's area, independent connection providers connected 186 exit points in 2024 to 2025 against 2,372 by the network operator itself (SP Energy Networks annual report, 2025).
  • Asset values are only paid once a plot is energised and the completion pack is in, according to mua, an independent network operator that pays them.
What we do not claim

Nobody publishes housebuilder satisfaction with independent connection providers, or their win rates, so we give no figure. Nothing goes to a developer or a network operator until a person has approved it.

Wins work

A complete quote before the incumbent's

The network operator you compete with has a statutory clock for its quote. A connections provider that answers sooner, with every utility priced and the asset value netted off, has something to sell. Claude checks the enquiry, collects the asset values and writes the quote, and your estimator sets the price.

The detailClose
  • The incumbent has 25 working days for a low voltage quote with low voltage works and 35 for high voltage works, and pays £85 a day if a low voltage quote is late (Electricity North West, April 2025, and Ofgem, March 2026).
  • SSEN's average time to quote low voltage major connections in the north of Scotland fell to 13.88 working days in 2025 to 2026. The benchmark is getting harder to beat.
  • Incumbent network operators are not allowed to pay asset values, according to mua, an independent operator that does.
What we do not claim

No study shows how many more sites a faster quote wins, so we give no win rate. Your quote still depends on the network operator's point of connection reply, which you do not control.

You own it

Your rules, in your accounts

The enquiry checks, quote templates, plot tracker, completion packs and budget estimate tool we build with Claude run in your accounts and belong to your business, beside your design and estimating software.

The detailClose
  • Network forms change often. Yorkshire Water's self-lay application is already on version 2 for 2025 to 2026, so the templates need an owner.
  • Ofgem's guidance on ethical AI, second edition, May 2026, says AI does not excuse or mitigate a breach, expects human oversight, and says responsibility cannot be outsourced to a supplier.
  • Under Anthropic's Commercial Terms, effective 17 June 2025, you keep all rights in what you put in and own what Claude produces for you, to the extent the law allows. Anthropic may not train its models on that content.
What we do not claim

We do not replace your job management, billing, GIS, network inventory or street works systems. Your clients' and customers' data stays subject to your contracts with them and to data protection law. Network operators change their forms, so someone in your business maintains what is built, and we agree who. UK law on AI copyright is under review. This is not legal advice.

Keeps customers

Bills that are right the first time

Business customers stay with a retailer whose bills are right and whose answers are quick. Claude checks the read files and the bills before they go, explains corrected bills in plain words and drafts the complaint responses, and a trained person checks everything that goes out.

The detailClose
  • Complaints escalated to the Consumer Council for Water rose 30% to 2,562 in 2025 to 2026, and 90% of them were about billing (CCW, July 2026).
  • CCW found 75% of those complaints were caused by the retailer, and 61% of transfer reads were estimated in June 2026.
  • Backdated catch-up bills raised with CCW rose 307% in the same year, from 46 to 187 (CCW, July 2026).
What we do not claim

We do not claim that Claude cuts complaints by any percentage, because nobody has published one. A billing chatbot already exists from at least one billing software supplier, and these use cases sit behind your team rather than in front of customers.

Wins work

Quotes customers can compare

Businesses that could switch often do not because they cannot compare prices. A quote that sits line by line against the current bill, built from a clean site list, is easier to say yes to. Claude does the matching and the comparison, and your pricing team sets the price.

The detailClose
  • 59% of businesses that know they can switch but have not say unclear or hard to compare pricing is the main reason (Ofwat and CCW survey, 2024 to 2025).
  • About 3% of business customers switched in a year, but 12% of large businesses did (same survey).
  • The government's water framework holds aggregated competitions every April and October, and buyers can run their own further competitions (Government Commercial Agency, RM6306).
What we do not claim

No published figure shows a retailer winning more customers by quoting faster or more clearly, so we give no win rate. Price still decides most deals.

You own it

Your rules, in your accounts

The site matching, bilateral templates, read checks, reconciliations and letter library we build with Claude run in your accounts and belong to your business, around the billing platform and market systems you already use.

The detailClose
  • Ofwat estimated that standardising retailer and wholesaler requests through the market's central hub saved about 120,000 hours a year across the market in 2022 to 2023. The back and forth with wholesalers is real time.
  • Under Anthropic's Commercial Terms, effective 17 June 2025, you keep all rights in what you put in and own what Claude produces for you, to the extent the law allows. Anthropic may not train its models on that content.
  • Those terms cover Team, Enterprise and API plans. Free and personal plans sit under different terms, so the plan you choose matters.
What we do not claim

We do not replace your job management, billing, GIS, network inventory or street works systems. Your clients' and customers' data stays subject to your contracts with them and to data protection law. Network operators change their forms, so someone in your business maintains what is built, and we agree who. UK law on AI copyright is under review. This is not legal advice.

Keeps customers

Installs that happen when promised

Broadband customers judge an altnet on whether the install happens when promised and whether anyone tells them when it does not. Claude sends the updates, chases the stuck orders and works out the compensation owed, and your team calls the customers who have been let down.

The detailClose
  • Ofcom found only 73% of broadband orders at the large providers were delivered by the agreed date in its 2025 customer service report.
  • Under the automatic compensation scheme, a missed engineer appointment costs £32.31, and a delayed repair £10.34 a day (Ofcom, updated July 2026).
  • More than 850,000 customers switched to an altnet in 2025 (Point Topic for INCA, March 2026).
What we do not claim

No one publishes altnet churn or install performance, so we give no figure. Ofcom's figures cover the largest providers, and we use them only as the benchmark you are compared with.

Wins work

Homes passed that become customers

The network is built and paid for long before the customers arrive. Claude times the campaigns to the passed dates, answers developer invitations inside the window and writes the landlord offers, and your people do the selling.

The detailClose
  • Altnets had passed 19.7 million UK premises by the end of 2025 with average take-up of 18%, so roughly four in five homes passed are not yet customers (Point Topic for INCA, March 2026).
  • Under the Building Regulations, a developer must invite at least two operators to offer gigabit connections, and they have 30 days to respond.
  • One recent gigabit subsidy lot in Scotland drew a single bid, weighted 65% to technical quality (Find a Tender, 2025).
What we do not claim

No one publishes conversion rates from homes passed to customers by channel, so we give no figure for campaigns. The gigabit voucher scheme closed to new projects on 31 August 2026, so we do not count it as a way to win new work.

You own it

Your rules, in your accounts

The wayleave tracker, whereabouts records, contract reports, coverage files and campaign templates we build with Claude run in your accounts and belong to your business, beside the GIS and network inventory you already pay for.

The detailClose
  • Gigabit contracts require a monthly status report, including a wayleave report, by the fifth working day of each month, and late reports can trigger a rectification plan (the subsidy contract terms).
  • Under Anthropic's Commercial Terms, effective 17 June 2025, you keep all rights in what you put in and own what Claude produces for you, to the extent the law allows. Anthropic may not train its models on that content.
  • Those terms cover Team, Enterprise and API plans. Free and personal plans sit under different terms, so the plan you choose matters.
What we do not claim

We do not replace your job management, billing, GIS, network inventory or street works systems. Your clients' and customers' data stays subject to your contracts with them and to data protection law. Network operators change their forms, so someone in your business maintains what is built, and we agree who. UK law on AI copyright is under review. This is not legal advice.

Every figure names who published it. Where nobody independent has published one, we leave the number out. Some of the evidence comes from companies that sell software or services, and we say so each time.

[THE NUMBERS]

What it is worth on your numbers

Nobody has published how many hours a week UK utility businesses spend on this work, so put in your own.

£38000
6
8 hrs
50%
£150000

Costed at £32 an hour. An hour is costed from that salary plus employer National Insurance and pension, over 1,740 hours. No overhead is added.

0
hours a week, back, per person
Hours a year across the team0
Working days a year back, each0
Cost of that time
£0
Not shown
£0
What those hours cost you
£0

This values the hours at what they cost you and nothing more. We do not value them at revenue, because nobody has published a defensible figure for what an hour of office time earns a utility business.

[TWELVE MONTHS]

What good looks like in twelve months

Not a bigger company. The same company, with most of the work on the right hand side of that list gone from the office.

Tender packs are read the week before the deadline
Every tender is summarised the day it arrives and the bid decision comes early
Each job is typed into the permit system by hand
Permits are prepared from the job record and the coordinator checks them
Fines are found when the invoice arrives
Notices and overruns go on a list each morning and most fines never happen
Test results are copied into certificates one by one
Certificates come from the test export in minutes and a person signs them
The application for payment takes days to build
It is built from the close-outs and the gaps are chased early in the month

Not a bigger company. The same company, with most of the work on the right hand side of that list gone from the office.

Designers start work on enquiries with missing information
Every enquiry is checked first and the gaps go to the developer in one email
Asset values arrive in three formats and are compared by hand
They are lined up on one sheet and netted off the quote the same day
Design submissions bounce back for a missing document
Every pack is checked against the operator's list before it is sent
Developers ring to ask what is happening
Every developer gets a weekly update and bad news comes by phone first
Asset value cash waits for the completion paperwork
Completion packs are built as plots are energised and claimed the same month

Not a bigger company. The same company, with most of the work on the right hand side of that list gone from the office.

Broker site lists take a day to match to supply points
Sites are matched within an hour and only the gaps go back to the broker
Bilateral requests are rejected for a missing detail
Requests go out complete and the rejections are worked the same day
Wrong bills are found by the customer
The pre-billing report is checked on every run and doubtful bills are held back
Catch-up bills arrive with no explanation
Every corrected bill goes with a plain letter saying what changed and why
Contracts roll onto default terms without anyone noticing
Every renewal is on a list and the letter goes in good time

Not a bigger company. The same company, with most of the work on the right hand side of that list gone from the office.

Wayleave progress lives in several spreadsheets
One tracker shows which streets are clear and feeds the contract report
Whereabouts records are typed in late in the day from memory
They are prepared each morning from the build plan and the permit list
The monthly status report takes days and arrives at the deadline
It is drafted from the records in the first two days of the month
Streets go live with no one telling the residents
Each street gets its campaign on the day its homes are passed
Failed switches wait in a queue for someone to look
Each one is worked out and resubmitted the same day

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